How Accountability Shapes Organizational Culture
In this episode of Ask the Professor, we welcome back a special guest and Best Selling Author, Indie Bollman, to continue the conversation on accountability. Professor Ben and Indie discuss how accountability shapes the entire organizational culture, using the 3 X’s of Accountability – Modeling expectations, expecting the cascade, and inspecting what you expect – as the foundation to building a culture of accountability within the organization.
When accountability is ingrained in the culture, it creates clarity, alignment, and most importantly, trust within the team. A healthy culture allows top performers to thrive, turning the team into a well-oiled machine that operates efficiently. This strategic advantage is ultimately felt by customers and partners who gain confidence from working with a dependable team and organization.
Here’s what you’ll walk away with from this episode:
- Accountability Creates Culture: Accountability isn’t just about individual performance; it’s the primary driver for creating a healthy, high-performing organizational culture.
- Trust is the Foundation: A culture of accountability builds trust and dependability.
- Culture Prevents “Code Switching”: Even your top performers will code switch or downplay their performance to fit in. A strong, accountable culture provides the healthy guard rails needed for top talent to perform at their best
- A Well-Oiled Machine = Speed: An organization that operates with clarity and accountability operates like a well-oiled machine.
- Customers Feel Your Culture: Internal culture is felt externally. Customers have more confidence in organizations that are accountable and dependable.
We’re bringing back Indie for a future episode to continue the conversation. If you have any questions about creating change in your team, send them in and we’ll cover it in a future episode!
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